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The ITIL 4 Service Desk Guide | Types and Importance | ITIL 4
Here is Sprintzeal's video on The ITIL 4 Service Desk Guide The service desk is a cognitive concept designed to typically provide service to the user while making sure to keep in contact with other parts of the business. A service desk is typically designed to manage all service-related tasks and activities, keeping users in close contact with ...
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