WHAT IS PROBLEM SOLVING? Solving a problem depends on correctly identifying its cause so the best solution can be selected and implemented for sustained results. Problems may affect one workgroup or process, or they may cause organization wide issues. The high level problem-solving process is: Step 1 – Define the problem When defining the problem—that is, stating the problem specifically—it’s important to differentiate fact from opinion and discover underlying causes so the focus is on the probl