KPIs for Incident Managers
4:44
YouTubeDigital Swaha
KPIs for Incident Managers
In this video, Abhinav Kaiser introduces the most important KPIs for an incident manager. These KPIs can readily be used across all accounts and are perhaps critical in measuring the performance of an incident manager. They can be plugged in directly into the performance appraisal system as well. Visit http://abhinavpmp.com for ITIL and project ...
32K viewsMar 5, 2014
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