Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
Where is my order? – Route for Shoppers
You can access this page any time via the link in your Route confirmation email, or by clicking on any order tracking link in a Route email from your desktop or laptop.
Route Protect: Keep Your Shipments Protected
When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions involved in the delivery of every protected …
Shipping Protection & Claims - Route
Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and …
How to check the status of a claim – Route for Shoppers
Once you’ve filed a claim on a Route-protected order, you will receive email updates from our team to keep you updated on progress. You may also check on your claim’s progress any …
How Route’s claims process works – Route for Shoppers
As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage.
What is Route Return & Shipping Protection, and why do I need it?
Route Shipping Protection covers orders that are lost, stolen, or damaged in transit, and makes it easy to resolve the issue in a few quick steps. Returns are for circumstances when your item …
What does my tracking status mean? – Route for Shoppers
Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding …
Route mobile app data and privacy FAQ – Route for Shoppers
In addition to following our own privacy and security policies, Route implements security and privacy requirements from email service providers, such as Gmail, that the Route app …
How much does Route Shipping Protection cost? - Route for …
When a brand or retailer partners with Route, our Shipping Protection offering appears on your order’s checkout and/or cart page, along with a small fee to protect your order and the option …