Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

The IT tech company plans to use Confluent’s data stream platform to drive AI deployment and governance and analysis for ...