Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today announced that Azureon, a leading provider of ongoing pool care services, pool remodels, and pool construction in the ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

CVB Financial’s acquisition of Heritage Commerce Corp. marked one of two nine-figure bank tie-ups Wednesday in California – ...

Would you like to chat to Al, our virtual assistant? No, but I don’t have an option. There’s no customer service email on your website; your 'Get in Touch' page sends me round in circles, I’m 5,000 ...

The new Stanground care home is expected to create 90 jobs [Hoama Group] A plan for a new 80-bed care home in Peterborough has been approved despite claims it would be a "big lump". Stanground ...

An appellate court has reversed a $261 million verdict awarded to the Kowalski family in the "Take Care of Maya" case. The court found the original trial was flawed by emotionally charged testimony ...

View post: Amazon is selling a 'top-of-the-line' home gym for just $400 AT&T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing ...

Speaker Mike Johnson (R-La.) on Monday said House Majority Leader Steve Scalise (R-La.) is working with the chairs of three House committees to compile a Republican health care plan as the government ...

House Speaker Mike Johnson continued to blame Democrats for the government shutdown, using misleading Republican talking points that insist that Democratic leadership is pushing to fund health care ...

Amid government spending negotiations, President Donald Trump and other GOP leaders are accusing Democrats of demanding free health care for “illegal aliens” in return for their support of a federal ...