Rytis Lauris is the cofounder and CEO of Omnisend, a marketing automation platform built for e-commerce. For small e-commerce ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

Alpesh Patel, strategic partnership director at Cartex and a veteran of the global payments industry, unpacks how invisible ...

Southwest Airlines shared massive changes to its model in Sept. 2024. CEO Bob Jordan framed the changes as necessary for the ...

CaterCow reports a surge in customer aggression towards retail and restaurant workers, making the 2025 holiday season ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...