CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

Navan leverages proprietary AI and data scale to disrupt business travel management. Read why we view NAVN stock as a ...

Alpesh Patel, strategic partnership director at Cartex and a veteran of the global payments industry, unpacks how invisible ...

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...

Instead of responding only when something breaks, AI allows the industry to anticipate homeowner needs. This can reduce costs ...

Firms should seek out opportunities to unload capital, drive portfolio growth and prove PE’s potential to their investors.

With its relaunched app, Civitatis is keeping the travel planning process simple and culturally resonant for its global travelers.

GLOBAL, a technology-driven global mobile communications provider, strengthens its partnership with Revolut, expanding the leading neobank’s mobile data ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

A customer said she’s ordered three birthday cakes and loves the flavors and that the baker is “a true artist.” ...