Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Siri, Alexa and other virtual assistants are turning from clunky robots into smart agents, while $500 bln OpenAI may be ...

Abstract: The Industry 5.0 has the potential to leverage human-technology collaboration in fields like bionic and medical innovations, and is centered on developing completely automated, intelligent ...

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

In recent years, emotion recognition has become an increasingly vital tool for enhancing customer service applications. Especially in telephonic interactions, detecting emotions accurately is crucial ...

The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...

Ultra-Fast, High-Density IVR Sets New Standard for AI and HPC Power Delivery with Minimal Voltage Droop and Maximum Scalability Endura Technologies, a global leader in high-performance power ...

The end is nigh for "The Voice" Season 28: Monday's episode marked the first half of the Playoffs, sending two singers ahead to the live finale, while also turning the power over to the viewers at ...