ServiceNow claims it has created an AI agent that is currently solving 90 percent of the inbound IT tickets to the company's ...

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for ...

Zoom Virtual Agent 3.0 enhances customer service by automating end-to-end workflows across voice and chat, aiming to improve ...

K--12 technology leaders can now accelerate support across their district, gain actionable insights, and resolve help desk tickets up to 30% faster with the new AI capabilities in ...

HappyFox Service Desk provides businesses with simple, intuitive tools for building a self-serve knowledge base and a robust ticket management system.

AI doesn’t fail on tech; it fails on leadership. Lessons from Sanjay Puri’s conversation with Kellie Romack on making ...

AMSTERDAM--(BUSINESS WIRE)--Expereo is redefining what’s possible for global enterprises at CiscoLive Amsterdam with the launch of its enhanced Digital Case Management (DCM) capability in expereoOne.

SolarWinds has released security updates to address multiple security vulnerabilities impacting SolarWinds Web Help Desk, including four critical vulnerabilities that could result in authentication ...

Transflo, the leading provider of mobile, telematics, and workflow automation solutions for the transportation industry, today announced the launch of Transflo Workflow AI for LTL, an AI-driven LTL ...

The House Oversight and Government Reform Committee advanced resolutions Wednesday to hold former President Clinton and former Secretary of State Hillary Clinton in contempt of Congress over their ...

After a brief series of delay tactics deployed by Democrats, the Senate passed a $174 billion spending package, sending a trio of funding bills to President Donald Trump's desk. The move puts Congress ...

Senate Republicans on Wednesday defeated a war powers resolution to block President Trump from using military force “within or against” Venezuela after two Republicans who voted last week to advance ...