Here at Zacks, our focus is on the proven Zacks Rank system, which emphasizes earnings estimates and estimate revisions to find great stocks. Nevertheless, we are always paying attention to the latest ...

Sun Silver boosts Maverick Springs resource; IVR makes strong progress on Paris DFS; ARD has drilling underway at Kempfield .

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

For the 70th year in a row, NORAD is tracking Santa as he makes his trip across the globe, delivering presents to all the ...

Operating Procedures mark a shift from rule-based automation to agentic AI intelligence. They give AI assistants the ability to think, act, and adhere to policy, delivering the speed and accuracy of a ...

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

When you dial a customer service line, you’re greeted by a voice. It isn’t human, but it isn’t entirely mechanical either. It pauses, offers choices, sometimes even apologizes. This is the modern ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice response (IVR) technology offers a solution that ...