The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

While many 988 call-takers say they feel well prepared to pick up any crisis call, they say short staffing can create a ...

The offices at Gorham Municipal Center, 75 South St., will close at 3 p.m. on Wednesday, Dec. 24, and will remain closed to ...

After three talks, I've distilled the process into the key steps every speaker should follow to get ready for the stage.

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