The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

While many 988 call-takers say they feel well prepared to pick up any crisis call, they say short staffing can create a ...

The offices at Gorham Municipal Center, 75 South St., will close at 3 p.m. on Wednesday, Dec. 24, and will remain closed to ...

Burrow's ability to recognize defensive patterns, set protections and find explosives out of them has set him apart in the ...

I've found that the organizations gaining the most from agentic AI follow two rules: design modularly and start with ...

When the Obama Presidential Center opens on Chicago’s South Side in the spring, a series of large-scale artworks and ...

The City of Cincinnati is preparing for bitter cold temperatures to arrive this weekend and into the early part of next week.

More than 50 bluegrass, Americana and country musicians trade deep-cut holiday songs, unexpected collaborations and festive ...

DCF wants to place more children in ‘kinship care’ — with a relative or other close family connection. But doing so has been ...

Civic Center Office Park in Collierville will give businesses an opportunity to own and customize their office space.

The latest data on respiratory illness in the United States shows that shoppers and merry-makers are spreading more than just holiday cheer: They’re also passing around germs. In many cases, it’s a ...

The MSPCA-Angell has sued hundreds of pet owners over the last several years to collect unpaid debts as costs for care rises and the economy tightens. Some say the practice is "aggressive." ...