The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

While many 988 call-takers say they feel well prepared to pick up any crisis call, they say short staffing can create a ...

The offices at Gorham Municipal Center, 75 South St., will close at 3 p.m. on Wednesday, Dec. 24, and will remain closed to ...

I've found that the organizations gaining the most from agentic AI follow two rules: design modularly and start with ...

The Rochester Police Department is set to give an update on Monday after three officers were shot while responding to a ...

DCF wants to place more children in ‘kinship care’ — with a relative or other close family connection. But doing so has been ...

The loss puts the Packers (9-5-1) 1 1/2 games behind the Bears (11-4) in the NFC North with two games to play. The Packers ...

Liverpool won a third straight game, but Isak's injury and some familiar issues mean the Reds still have a lot of work to do. Meanwhile, Barcelona's flaws still remain, but they picked up a big road ...

In West Texas, a man was indicted for assault, but before the case could go to trial, a deportation put it in limbo.

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After three talks, I've distilled the process into the key steps every speaker should follow to get ready for the stage.

"I would tell my younger self to be patient with the process of building a career and to recognize that success is as much ...