“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

AI agents are beginning to automate routine work across every profession, changing how jobs are structured and where humans ...

UPPER MICHIGAN, Mich. (WLUC) - Upper Peninsula Power Company is reminding its customers, and the public, that winter weather ...

Your competitive advantage comes from standing out. By investing in these four marketing trends, you’ll create a presence ...

In an era of declining margins, retailers are looking to build high value relationships with customers that don't necessarily ...

Eric Goodstadt, CEO of UpSwell Marketing, has seen this pattern repeatedly across the thousands of local businesses his team ...

If you’re booking a stay on a vacation site like Vrbo or Booking.com, how do you know that you’re getting what you’re paying ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as ...

Kate Hudson admits to PEOPLE that she does not answer emails and that it’s best to give her a call: 'I don’t want to look at ...

Online banks offer generous APYs that most brick-and-mortar banks can't match. If you want to make the switch to online but ...