Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

The Social Security Administration's claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report's ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

Nicholas Merrill has spent his career fighting government surveillance. But he would really rather you didn’t call what he’s selling now a “burner phone.” Yes, he dreams of a future where anyone in ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

Experts say the vulnerability in Lenovo’s GPT-4-powered chatbot reflects a broader enterprise trend: deploying AI tools without applying the same security rigor as traditional applications. Critical ...

Customers move between locations and experiences fluidly. A different combination of systems drives each of these. There is no one monolith for digital experience (DX) because no single system can ...

Update: The Social Security Administration (SSA) has conceded an issue with phone service, after denying it to NPR, and has announced a fix. On Tuesday, NPR reported that some people's calls were ...