Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...

Businesses that blend traditional expertise with modern systems, transparency and customer education are gaining a powerful ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

Cybercriminals have found a way to misuse PayPal’s subscription billing system to send compelling scam emails that appear to ...

Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. And with CDC data showing that only about 23 percent of U.S.

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...