Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Lewis Plumbing joins Perfect Climate for improved home services Haubstadt, United States – December 21, 2025 / Perfect Climate Heating, Air & Plumbing / Perfect Climate Heating, Air & Plumbing is ...

Between the holiday season and weather-related ferry cancellations, BC Ferries website and phone lines were overwhelmed ...

On Monday, the BC Ferries website has been waitlisting people trying to reserve space on sailings, with current wait times ...

By 2026, AI is expected to transition from an experimental novelty to an operational necessity in the restaurant industry, ...

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

The RBI consolidated all credit rules for rural co-operative banks in 2025, tightening digital lending, gold loans, microfinance and guarantees to improve transparency, borrower protection and risk ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves customer issues in real-time. This technology understands natural speech, ...