You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

Dualling' refers not to simple moonlighting or after-hours gig work, but to employees being on the clock during regular ...

AI agents increasingly filter options and shape shortlists before people ever engage, shifting where visibility and influence ...

The review conducted by the Office of the Inspector General examined the SSA’s national 800-number telephone system and concluded that overall service improved during fiscal year 2025. According the ...

The Social Security Administration's claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report's ...

In an exclusive interview, co-founder and CEO Ashar Ahmad explains how Supportiyo is revolutionizing operations for small ...

Billy Blatty, the owner of Sofia on Julia Street, said the closure has resulted in a significant financial loss and ongoing ...

Amy C. Edmondson's research in her book Right Kind of Wrong found that psychological safety isn't about being nice—it's about ...

Operator: Good morning, and welcome to the Duluth Holdings Third Quarter Financial Results Conference Call. [Operator ...

Most importantly, hybrid brings together what customers value most: the speed of technology and the humanity of real people.

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.