Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent development impact, moving beyond post-training test scores to demonstrate ...

Christian Chavez, who is legally blind, has been named to the U.S. Elite Paratriathlon Resident Team. He'll move to Colorado ...

Companies benefiting from A.I. should donate a small percentage of their profits to retrain the workers the tech will ...

While many 988 call-takers say they feel well prepared to pick up any crisis call, they say short staffing can create a ...

Since 2021, the U.S. Army and the Brazilian Army have conducted combined military exercises as part of Exercise Southern ...

Following the publication of its IPO prospectus on 24 December 2025, Silah Gulf (the “Company” or “Silah”) (a portfolio ...

An amendment in the city’s new budget has redirected $5.5 million from a proposed Public Safety Training and Wellness Center ...

Missourians graduated from a security training program, gaining technology and workplace readiness skills, with the aim of ...

Fort McCoy, Wis., was established in 1909. Here is a look back at some installation history from October 2025 and back. 80 ...

Attention gardeners, it’s time to sign up for the 2026 West Hawaii Master Gardener Training Program. This educational ...

Successful digital journeys are powered by something profoundly human: the willingness to think differently, learn ...

The Cape May County Division of Workforce Development offers education and training grants up to $5,000 and paid ...