The Health Bureau said it will seek to introduce an amendment bill to the Legislative Council in the first half of ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

DUBLIN--(BUSINESS WIRE)--The "Medical Devices: Developing Effective Post Market Surveillance and Complaint Handling Systems" training has been added to ...

Few things are more frustrating than trying to get in touch with your bank when something has gone wrong with your checking account or savings account. But when handling bank account-related problems, ...

Church of England authorities are considering a complaint against the incoming Archbishop of Canterbury over her handling of an abuse allegation.

The Health Bureau says it received the report from the Medical Council of Hong Kong on improving its complaint handling mechanism.

The Church of England is considering a complaint against the incoming Archbishop of Canterbury over her handling of an abuse allegation. Dame Sarah Mullally has been accused of improperly handling a ...