VIB has been recognised for excellence in customer experience, topping rankings for satisfaction among mass affluent and ...

Business leaders and executives across Nigeria’s financial and digital services sectors have been urged to embed customer service as a core operational ...

Evaluate health insurers using four key metrics: claim settlement ratio, incurred claims ratio, complaints ratio, and network ...

Companies within the Zacks Cosmetics industry are operating in an increasingly challenging macroeconomic environment, marked by softer consumer spending, uneven retail restocking patterns and ...

Steve Jobs and Jeff Bezos followed four principles of audience-centric communication. Here is how they put their audience ...