When a toddler comes home from daycare with a fresh bruise, most caregivers brace for a quick explanation at pickup, not a ...

As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Attorney General Pam Bondi wasted little time in saying the Department of Justice would follow his call to investigation any connnections between Democrats and disagraced financier Jeffrey Epstein.

Nearly a dozen alleged gang members were arrested after authorities raided a Miami short-term rental home they were using as a phony bank call center to try to rip off victims, officials said.

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

UPDATE: Activision and Paramount Pictures have officially announced that Taylor Sheridan will write and produce the Call of Duty movie with Peter Berg, who will also write, direct and produce the live ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

GREEN BAY, Wisc. – There was one play in Sunday’s 27-18 loss at Green Bay that epitomizes the optimism and confidence the Cincinnati Bengals will carry into their next, rapidly approaching game ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Copyright 2025 The Associated Press. All Rights Reserved. Copyright 2025 The Associated Press. All Rights Reserved. Armen Kirakosian, Global Senior Manager, Learning ...

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...