Please visit or call the Senior Center at 858-756-3041 to register for in-person classes. UPCOMING CLASSES Movement Is ...

Childhood exposure to chemicals used to make plastic household items presents growing health risks that can extend long into adulthood, experts from NYU Langone Health report. This is the main ...

Illinois coach Bret Bielema called outside linebacker Gabe Jacas “extremely motivated” to improve after he decided last ...

A new study co-authored by Tracy Crane, Ph.D., RDN, co-leader of the Cancer Control Program at Sylvester Comprehensive Cancer ...

In new guidelines, an American Thyroid Association panel emphasizes shared decision-making and personalized approaches and, ...

Call centers should us customer feedback from surveys, analytics, and QA to create targeted training and development programs ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, and embedded in call center QA, it scales human connection that lifts ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

The integration of AI in call centers has transformed customer service, reducing monotonous tasks and potentially saving jobs. While AI handles routine inquiries, complex issues highlight the ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Roughly 3 million Americans work in call center jobs, and millions more work in call centers ... The state would build a $100 million practice facility even if the Mohegan Tribe were to sell only a ...