For years, a huge Amazon contract has been one of the few bright spots in the US Postal Service’s finances. But now the USPS plans to offer those last-mile services to additional customers to stem ...

Stephen Schmidt said AI and machine-learning roles have been increasingly targeted by fraudsters due to high demand.

This is the latest example of Amazon incorporating generative AI and LLM technology into its existing products and services.

Despite making calls for six weeks, submitting his ID three times and sending emails to executives, a customer hits a wall ...

Amazon has seen an increase in North Korean IT workers attempting to get jobs at the tech giant, schemes motivated by ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

Amazon is reportedly considering discontinuing use of the US Postal Service and building out its own shipping network to rival it, according to The Washington Post. The e-commerce behemoth spends more ...

Amazon Web Services has announced a new class of AI systems," frontier agents," that can work autonomously for hours, even days, without human intervention, representing one of the most ambitious ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

Amazon Leo — the satellite internet service provider formerly known as Project Kuiper — says it has started shipping its top-of-the-line terminals to select customers for testing. Today’s announcement ...

HUNTINGTON, W.Va. (WSAZ) — The Amazon Customer Service Center in Huntington will close next spring. An Amazon spokesperson said “the customer service associates based out of our Huntington site are ...