Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

The IT tech company plans to use Confluent’s data stream platform to drive AI deployment and governance and analysis for ...

Craig Riegelhaupt is the Director of Product Marketing for Mobile Solutions at Tangoe. His broad background in technology, finance, and hands-on experience with start-ups allows him to view business ...

Defining what AI should decide — and when humans must intervene — is becoming a cornerstone of responsible automation and compliance strategy across customer operations. As agentic AI becomes more ...