Online retailers are increasingly being targeted by money laundering schemes, as criminal networks exploit refunds, ...

Agentic AI is pushing online commerce beyond chatbots, forcing brands to rethink how shoppers discover products and stay ...

Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face ...

More than four out of five consumers agree that high-value content — detailed descriptions, multiple images and videos, and customer reviews — is more important to them when they’re making a ...

Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now” button. By integrating ChatGPT, Walmart is collapsing the shopping funnel. No search bar.

Online shopping is turning into a battle between consumers and AI bots, and the digital challengers are winning. This holiday season, “Grinch bots” — AI-driven scripts designed to manipulate online ...