HelloDuty is no-code, click and configure, Cloud PBX system or Contact center software that integrates VOIP (voice over internet protocol). Built for large, medium, and small businesses that interact ...

What is WhatsApp Business Voice? WhatsApp Business Voice enables businesses to make voice calls directly through the WhatsApp Business Platform. It extends the traditional text-based interaction on ...

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

What is a Ticketing System? A ticketing system is a solution that helps call center agents to manage customer requests seamlessly and effectively. Through a ticketing system, agents can manage a ...

A USSD —Unstructured Supplementary Service Data — code, is an alphanumeric number of up to 12 digits long that can operate on all networks and is used for mobile-based services between a customer and ...

Be informed and grow your business .

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

As businesses adapt to the fast-paced digital landscape, soft telephony—powered by advanced VoIP (Voice over Internet Protocol) software—is emerging as a transformative tool for communication and ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...

What is an AI Powered Call Center? An AI-powered call center leverages artificial intelligence to enhance customer service capabilities and manage a higher volume of interactions across multiple ...

AI-powered call centers in South Africa are revolutionizing customer service by integrating cutting-edge artificial intelligence to enhance operational efficiency and improve customer experiences.