VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, contact centre jobs vodafonethreee ...

AI is marketed as a transformative solution for customer service and your contact centre is expected to evolve. anywhereNow ...

The Workforce Intelligence Revolution: From Managing People to Maximising Potential ...

This New Year's Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption ...

The UK's contact centre sector is set to open its doors and showcase achievements as part of the inaugural National Contact ...

Sabio Group has announced the 2026 dates for Disrupt, Europe’s flagship customer experience event series. Responding to rising demand for real-world AI transformation, Disrupt now spans four major ...

Sabio Group Strengthens Operating Board with Two Key Appointments: Mark Starkey as Chief Commercial Officer and Katherine Watkins as Chief People Officer Sabio Group, the AI-first customer experience ...

loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s WFM solution superior to competitors Calabrio, the workforce and ...

The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses operate, the next wave of CX innovation will be defined by how humans and AI deliver ...

Bupa Global and Get Out of Wrap Join Elephants Don’t Forget for New Webinar on Protecting Contact Centre Performance During Demand Spikes With demand surges becoming the new normal across finance, ...

Jukebox Marketing has released its latest wellness report ahead of Christmas 2025, revealing employee attitudes toward Secret Santa gifts, booze in the office, socialising with coworkers and festive ...

AI you can trust: Governance as the new business standard in the contact centre – Richard Farrell, CIO at Netcall discusses As AI becomes more embedded in business decision-making, the need for trust ...