Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

In recent days, Concentrix Corporation launched a suite of pre-built, emotionally aware conversational AI agents, covering product support, order status, appointment scheduling, and collections, built ...

If you're planning a trip to the Great Lakes region, there are several restaurants you don't want to miss. Here are 14 of the ...

CaterCow reports a surge in customer aggression towards retail and restaurant workers, making the 2025 holiday season exceptionally stressful.

American’s new aircraft—Boeing 787-9P and Airbus A321XLR—planes that will be flying busy routes like New York to Los Angeles ...

Dish Network leveraged ambiguity around the term in licensing deals with Warner Bros. Discovery and Disney to offer ...

The government has estimated that UK consumers lose £1.6bn a year in unwanted subscriptions. New laws on so-called ...

The World's Best First-Class Airline is Singapore Airlines, according to Skytrax. Travellers paying for first class expect ...

Holiday momentum creates an important advantage, but it only becomes valuable when paired with thoughtful planning and strong customer insight. With the right systems and a clear view of what drives ...

For years, a huge Amazon contract has been one of the few bright spots in the US Postal Service’s finances. But now the USPS plans to offer those last-mile services to additional customers to stem ...

Customer numbers for SpaceX's Starlink internet have surged by 1 million in the past six weeks, the company said on X.