In an unexpected twist, a Microsoft support engineer resorted to running an unofficial 'crack' on a customer's Windows PC after a genuine copy of the operating system failed to activate normally. It ...

If you've encountered a problem with a Windows upgrade, you know how maddeningly unhelpful Windows error messages can be. These are my favorite troubleshooting tricks.

Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...