Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Siri, Alexa and other virtual assistants are turning from clunky robots into smart agents, while $500 bln OpenAI may be ...

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...

Speechify has largely been a tool that helps you listen to articles, PDFs, and documents. The company is now adding voice detection features to its Chrome extension, including voice typing and a voice ...

When Denny Lawrence talks about the future of HVAC troubleshooting at Comfort Systems USA, he doesn’t dodge the hard truth: “We were losing a lot of intrinsic knowledge to the ‘silver tsunami’ and ...

Meta has just released a new multilingual automatic speech recognition (ASR) system supporting 1,600+ languages — dwarfing OpenAI’s open source Whisper model, which supports just 99. Is architecture ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

This post is Part 2 of a series. Read Part 1 here. Although speech and language ability is relatively new in our evolutionary history—our ape cousins can’t speak—it may be built on a foundation that ...