Followers want comfort, stability, and solutions from their leaders. But that’s babysitting. Real leaders ask hard questions and knock people out of their comfort zones. Then they manage the resulting ...

A few years ago, I had lunch with the head of a major motion picture studio, who declared that his central problem was not finding good people—it was finding good ideas. Since then, when giving talks, ...

At the kidney care provider, congestive heart failure patients receive more than a dozen supportive calls and messages, on average, in the first 30 days, post-hospitalization. That outreach has helped ...