We hate to break the news to you: Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to ...

Anurag's interest in technology was sparked around 15 years ago when he first tried a Nokia smartphone, one of those Windows-powered devices. Having only used feature phones up until then, he was ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

So you need to contact Facebook. You got locked out of your account for some reason, or you want to know how to better protect your privacy. Maybe you just need help managing a Facebook page for your ...

There are some things that are nice to wake up to. The smell of bacon, for example. On Thursday morning, however, I woke up to something a little less pleasant: an in-box full of e-mails from Facebook ...

Here's what she has to say: "It all started when my Facebook was hacked. I couldn't get in to change my password, so I googled Facebook customer service. A number came up, which I foolishly called. I ...

PHILADELPHIA (WPVI) -- From state unemployment offices to the IRS, complaints about call centers are, high but what about companies that don't have call centers at all? A growing number of companies ...