The surge of AI has, for an array of users, complicated tasks such as fixing a blocked bank account, reporting fraud or ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Vijayawada: In a bid to significantly reduce maternal and infant mortality, commissioner (family welfare, medical & health) G ...

Veerapandian said the programme is being implemented at the national level by the Centre in 13 languages, including Telugu. While phone numbers may change, he clarified that Auxiliary Nurse ...

Vijayawada: As part of efforts to significantly reduce maternal and infant mortality, the health and family welfare ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

The Guardian Life Insurance Company of America(R) (Guardian) has once again been recognized by J.D. Power, the standard bearer in evaluating and certifying companies for outstanding customer service.

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

For the 70th year in a row, NORAD is tracking Santa as he makes his trip across the globe, delivering presents to all the ...