Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ignore.

Q4 2025 Earnings Call Transcript December 18, 2025 Operator: Greetings, and welcome to Altigen Technologies Fourth Quarter and Fiscal Year 2025 Results Conference Call. [Operator Instructions] Please ...

Operating Procedures mark a shift from rule-based automation to agentic AI intelligence. They give AI assistants the ability to think, act, and adhere to policy, delivering the speed and accuracy of a ...

Hello, everyone, and thank you for joining us today. I'm Hadi Chaudhry, Co-CEO of CareCloud. It's great to have you with us today. I'm also joined today by 2 key leaders from our team, Aman Haq, who ...

The judge's order allows potentially thousands of consumers to join the lawsuit against the company, similar to other fights between borrowers and servicers.

It's the 70th anniversary of tracking Santa's journey across the world for Christmas. WASHINGTON — For the last seven decades ...

“NORAD monitors and defends North American airspace 24 hours a day, seven days a week, 365 days a year. On Dec. 24, NORAD has ...

The narrative around CPI Card Group is shifting after analysts trimmed their headline price target to $30 even as their core valuation assumptions, including fair value at $28.25 per share, discount ...

When travel goes wrong, passengers rarely remember the disruption; they remember the silence that followed. A timely, clear update can restore confidence in ways even the best loyalty programmes ...