Founders and experts explain how they assess time to value (TTV) at every stage of the customer journey as consumers demand ...

Measuring your marketing ROI will give you an idea of what’s working best so you can refocus marketing dollars and stop ...

After a launch, the real learning begins. Tech leaders share the signals and habits they use to turn user behavior, feedback ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

When scientists test algorithms that sort or classify data they often turn to a trusted tool called Normalized Mutual ...

Agencies are leveraging first-party data, smart analytics and AI-powered tools—not just to replace old methods, but to build ...

In the push for accountability, this educator grapples with information overload and diminishing classroom time.

Researchers have developed the first scientifically validated "personality test" framework for popular AI chatbots, and have ...

Windows 11 has a built-in report that provides insight into your laptop's battery health (and whether a replacement is needed).

UK renewable energy company shifts from per-user to ticket-based IT support pricing with Cognizant, targeting first-time fix ...

While progress has been made in remediating Sound Transit’s control of studs, their exact root cause remains unknown.