These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

Eric Goodstadt, CEO of UpSwell Marketing, has seen this pattern repeatedly across the thousands of local businesses his team ...

Agencies are leveraging first-party data, smart analytics and AI-powered tools—not just to replace old methods, but to build ...

There’s something honest about a piece of furniture. It doesn’t pretend to be more than it is—function first, form second, ...

You’ve sent 37 cold emails this week and watched your inbox stay painfully quiet. One founder friend claims she books ...

AI is changing how we manage risk, but the real wins come from teams that use AI to look further ahead and still stay clear ...

"There's no communication. I left maybe 9 voicemails. I've sent an email, and still no one has responded back to me." ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

When Anthropic cancelled the AI account of a Swiss company that depended on the service, the move was entirely automated. A ...

Shop for gift cards at stores you know and trust. The FTC said consumers should avoid buying from online auction sites ...

You should check your bank statement if you bought gas at a 7-Eleven in the past week. Hard to believe, but a $79.34 fill up ...