A single story can do more for your culture and your brand. Here's how empowerment drives customer service and brings your customers back.

As AI becomes more integrated into everyday business, service businesses win by using technology to support human connection, not replace it.

Strengthen your customer relationships by addressing these eight key customer experience failures.

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

Looking for a forex broker? These are some of the best in the USA right now.

A man thought his Holland America cruise was locked in: a seven-day Caribbean sailing in a veranda stateroom for $650, ...

Cornell Law School Professor Dan Awrey released working paper that delves into one of the most pressing challenges facing ...

‘Dark web a de-facto fraud superstore’ By Christopher Tredger, Technology Portals editor, ITWebJohannesburg, 23 Feb 2026Jason Lane-Sellers, director of fraud and identity (EMEA) at LexisNexis Risk ...

Greg Rothman thought that his Holland America cruise was locked in — a seven-day Caribbean sailing in a veranda stateroom for ...

Figma’s latest results suggest the exact opposite is happening. The company reported fourth-quarter revenue of $303.8 million, marking an accelerated year-over-year growth rate of 40%. This ...

Niche celebrity-backed streaming services leverage personal brand equity for lower customer acquisition costs and direct ...

The UN Office of the High Commissioner for Human Rights (OHCHR) on Friday released a report warning that the rapid expansion of cyber-enabled fraud compounds in Southeast Asia has resulted in ...