Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

Significant computer network problems are impacting the operations of the Lawrence Journal-World, resulting in some customer service changes for this week. Customers of the newspaper are asked to ...

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

After a citywide survey of 311 users and in-depth conversations with aldermanic staffers in five wards, outgoing city ...

By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly provide feedback to their employees, hoping to shape behaviour, improve ...

Energy companies are obliged to comply with the Ombudsman's ruling ...

AI contributes to spike in fashion sales complaints to Citizens Advice - The advisory service said it was helping a consumer with a fashion purchase every seven minutes.

Many B2B providers claim to be “Customer-obsessed” but very few can prove it. In managed communications, the gap between ...

If you're currently experiencing problems with T-Life or other T-Mobile services, you aren't alone as many others are struggling as well.

Investors are rightfully nervous as AI-native companies pop up, adapt, adopt, and build technology much faster than a traditional SaaS company can move. SaaS companies are, after all, themselves the ...