You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

We expanded adjusted EBIT meaningfully year over year, generated strong free cash flow, and continued to gain share in our most important markets while maintaining balance sheet strength and financial ...

With that, let me turn the call over to Darren who will provide more detail on our first quarter performance as well as ...

December is one of the most financially strained months for businesses when it comes to cash flow. Year-end project surges, holiday closures, and fiscal budgeting cycles can create long wait times ...

KINGSTON, Jamaica — B2B Service Support Officer at Flow, Alicia Tucker has received the Consumer Advisory Committee on Utilities (CACU) Customer Service Distinction Award. The award was presented on ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

The Buccaneers were facing fourth-and-four early in the fourth quarter on Monday night as they trailed the Lions 21-9. Baker Mayfield escaped pressure and hit Cade Otton coming across the middle.

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

SAN FRANCISCO – An eternity ago – the exit interviews for the 2024-25 season back in mid-May – the Warriors’ brain trust of coach Steve Kerr and general manager Mike Dunleavy Jr. were unified in their ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...