Federal Trade Commission staff sent letters to 10 companies, warning them of potential violations of the agency’s Consumer ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Costco sells plenty of foods that loyal shoppers keep going back for, but it also has a few duds. These are the Costco items ...

This May, the Financial Ombudsman Service (FoS) reported a 67% year-on-year spike in consumer complaints, with 141,846 lodged in the last six months of the year alone. Of all the sub-sectors, it was ...

Data shared by the Texas Department of Insurance (TDI) on Thursday shows auto insurance complaints have increased 10% since 2020, doubling the total number of complaints. Cindy Wright, TDI’s Complaint ...

A trade dress complaint by Lululemon could provide a roadmap to help other plaintiffs make their best cases, argue counsel. Athletic apparel company Lululemon sued retailer Costco for trade dress and ...

ALBANY, N.Y. (NEWS10) — The New York State Department of Motor Vehicles is rolling out a new online consumer complaint form for issues with repair shops, auto dealers, and inspection stations. The ...

All businesses receive customer complaints. It’s an unavoidable part of having customers. The larger your customer base is, the more unhappy customers you’ll need to manage. It might seem like there ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Did you know that more than half of consumers will switch to a competitor after only one bad experience? That one bad experience can be anything from using your product to interacting with your ...

Flying can be a hassle even under the best of circumstances. When trips are marred by delays, cancellations and mishandled luggage, air travel can become a nightmare. In 2024, customers lodged a ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...