PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is ...

Dualling' refers not to simple moonlighting or after-hours gig work, but to employees being on the clock during regular ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

AI agents increasingly filter options and shape shortlists before people ever engage, shifting where visibility and influence ...

The review conducted by the Office of the Inspector General examined the SSA’s national 800-number telephone system and concluded that overall service improved during fiscal year 2025. According the ...

The Social Security Administration's claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report's ...

Q3 2025 Earnings Call December 18, 2025 8:00 AM ESTCompany ParticipantsDai Kun - Founder, Chairman & CEOFeng Lin - Chief ...

In an exclusive interview, co-founder and CEO Ashar Ahmad explains how Supportiyo is revolutionizing operations for small ...

After a surge in public complaints this summer, the CRA launched a 100-day improvement plan that is now complete.