Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Companies benefiting from A.I. should donate a small percentage of their profits to retrain the workers the tech will ...

While many 988 call-takers say they feel well prepared to pick up any crisis call, they say short staffing can create a ...

Every commander understands the gravity of a rotation to the National Training Center (NTC). It is a defining experience for ...

Since 2021, the U.S. Army and the Brazilian Army have conducted combined military exercises as part of Exercise Southern ...

Following the publication of its IPO prospectus on 24 December 2025, Silah Gulf (the “Company” or “Silah”) (a portfolio ...

Christian Chavez, who is legally blind, has been named to the U.S. Elite Paratriathlon Resident Team. He'll move to Colorado to train ahead of the 2028 Paralympic Games.

An amendment in the city’s new budget has redirected $5.5 million from a proposed Public Safety Training and Wellness Center ...

Missourians graduated from a security training program, gaining technology and workplace readiness skills, with the aim of ...

Attention gardeners, it’s time to sign up for the 2026 West Hawaii Master Gardener Training Program. This educational ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

The study identifies AI data centers as a fundamentally distinct category of electricity consumer. Traditional data centers ...