Interacting with customers from a distance is not new, but it has certainly become more widespread since the onset of the pandemic. A decade's worth of planned digital transformation was forced to ...

Gilbert Gee and Annie Ro depict systemic racism as the hidden base of an iceberg 10 (see illustration in online appendix exhibit 1). 11 The iceberg’s visible part represents the overt racism that ...

The following is the full text of the charter of the Board of Peace, the international body headed by US President Donald Trump. This charter was attached to the invitations sent out to dozens of ...

Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting ongoing changes in how organizations manage inbound communication, responsiveness, ...