Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

The phone call that some Superior residents received Monday night wasn't a prank. The automated voice asking for help finding a missing 8-year-old boy was legitimate. The community alert targeted the ...

PARKERSBURG –­ A new automated calling system is being implemented by the Wood County Circuit Clerk’s Office to notify those summoned for jury duty. The new system is expected to be in operation ...

If you are interested in learning more about how you can automate ChatGPT to make phone calls for you this quick guide will show you how. By integrating ChatGPT-4 with telephony services to enable ...

We ran our first test of our automated calling system, One Call Now, this morning and should be able to use it tomorrow morning for that ice storm the forecasters keep discussing. The system, with ...

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The accuracy of Hawk-Eye and Foxtenn are allowing tournaments to reduce the number of officials on the court. By Stuart Miller The ball streaks through the air toward the base line, topspin yanking it ...