After years of using the phone tree system -- where one person is in charge of calling two people and each of those people must call two more, and so forth -- to spread information, staff at the ...

Companies are accelerating adoption of cloud-based messaging management as digital communication volumes exceed manual handling capabilities, according to recent market analysis. The global messaging ...

Automated text-messaging systems supporting primary care patients following hospital discharge were associated with reductions in the use of acute care resources, a study found. Noting the ...

As my colleague John Fontana wrote in a recent story in Network World (link below), Linux-based messaging systems are catching on. Many users are starting to migrate to Linux-based servers for hosting ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

"Your call has been forwarded to an automatic voice message system. BOB MILLER is not available. To page this person, press 5 now. At the tone, please record your message." I spend more time talking ...