As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...
Despite making calls for six weeks, submitting his ID three times and sending emails to executives, a customer hits a wall ...
Invent 2025 signals the shift from AI experimentation to AI architecture. Seven insights for business leaders navigating ...
Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...
Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...
Amazon Web Services on Tuesday announced a new class of artificial intelligence systems called "frontier agents" that can work autonomously for hours or even days without human intervention, ...
Tech giants are undergoing a massive workforce overhaul in 2025, with over 122,000 employees laid off. This significant ...
Luke Elliott is the Vice President of Ecommerce, Europe at Pattern - a leader in accelerating brands on global ecommerce ...
With new developments in artificial intelligence (AI), voice is emerging as a primary means of digital interaction.
After 22,0000 successful deliveries, Gopal Bandameeda was blocked from the Amazon app. Now a Fair Work Commission finding ...
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How Amazon’s CSO defends against efforts by North Korean IT workers to infiltrate his company
Amazon has seen an increase in North Korean IT workers attempting to get jobs at the tech giant, schemes motivated by ...
Sam Meckey is president of WestCX, overseeing the Mosaicx and Televox brands within West Technology Group. Sam joined WestCX ...
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