Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on ...

DUBUQUE, Iowa (KCRG) - Dubuque celebrated the opening of its new 911 Emergency Communications Center with a ribbon cutting ceremony Thursday, marking the completion of a project the county has ...

Within five years, all 215 emergency dispatch centers across Ohio will upgrade to Next Generation 911, including 15 more counties this year. This is good news for anyone using a cell phone to call for ...

911 dispatchers help guide Broome County residents through some of their toughest moments. From the emergency services department in the Town of Dickinson, dispatchers work long hours in a job that ...

VOLUSIA COUNTY, Fla. – Inside Volusia County’s 911 communications center, a new voice is answering the phones and it’s not human. “Ava,” short for Automated Virtual Agent, is an artificial ...

In an emergency, 911 dispatchers are the first line of assistance. Wayne County Emergency Management is looking for more ...