Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

The IT tech company plans to use Confluent’s data stream platform to drive AI deployment and governance and analysis for ...

Most recently of Nintex, Amit Mathradas has a track record in scaling and transforming companies, as well as integrating AI ...

Analyst John Malone explains how list-price stability, discounting, lifecycle transitions and bundle restructuring really ...

Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

AI-enabled captioning and transcription tools are more accurate -- but persistent errors contribute to legal risks, ...

Training is essential for getting the most out of your AI investments – so get help from your AI vendors in putting together ...

Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

The new narrative is that UCaaS is mature, Webex Meetings are in decline, and Webex Contact Center is too limited. This ...

While there still is an appetite for on prem, really the biggest trend is that the market’s just drying up. A few years ago, ...